A Systems Architect and Engineer with a diverse history of combining management of backend infrastructure with providing world-class support to end users of enterprise email collaboration software with a history of managing dial-up ISP infrastructure to thousands of servers around the world across both on-prem and cloud hosted infrastructure, while maintaining high availability.
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
- Maximized uptime in the maintenance and updates of Zimbra and Synacor Corporate E-Mail Servers, ensuring uptime reducing risk of compromise to the infrastructure
- Ensured seamless operation of various Website properties for Zimbra, including WordPress and Bugzilla sites and performing company customizations to the software.
- Ensured that Zimbra's Email Server product was continuously in a releasable state, writing scripts in support of compiling and release processes.
- Supported the Engineering Team in maintaining Infrastructure for Development and QA of Zimbra's Email Server Product
- Provided Remote Technical Support for Customers of Zimbra's Network Edition Collaboration Server email software
- Worked on-call in support of hundreds of customers running various linux and MacOS servers all over the world
- Provided Tier 3 Support for customers having advanced-level server problems
- Provided on-site and in classroom training to students learning about to install, configure, and administer the Zimbra Collaboration Server in their environment
- Assisted in the launch of the Zimbra-X stateless collaboration software on Kubernetes in Oracle Cloud
- Created HP-UX Depot's and Solaris Packages for distribution on large network of hosts
- Ensured uptime and timely updates in the maintenance of major OS vendors such as HP-UX, Solaris, AIX, Redhat, and SuSE Linux among thousands of servers throughout the world.
- Completed packaging of customized versions of software for Linux, Solaris, and HP-UX using packaging methods specific to each OS (pkg in Solaris, depot in HP-UX, and RPM in Linux)
- Lead the development of a custom application to accept incoming email from various sources, insert information from the email, and create a ticket in the Service Desk Ticketing System, using back-end API's specific to each system, using perl and ensuring the development and testing of many custom modules and tools among several open-source backend tools.
Took general classes including classes for C++ and Data Structures.
Took general Classes including classes for Visual Basic and Delphi.
- https://www.tonster.com
- https://www.linkedin.com/in/tonster
As a volunteer with Ypsilanti National Little League, I performed duties throughout 13 years from Coaching to Player Agent before becoming President in 2021. I managed all of our leagues needs, including Coaching, maintaining of fields, prepping for games, to maintaining our Player records and managing all aspects of a season from Opening Day to District playoffs.